Why Am I Required to Show a Picture ID to Have My Password Reset?


Why Do I Have To Show My ID?

A student's information is readily available to them through their myLSU account.  Access to myLSU account is controlled by a password.  If the password is shared with someone else or someone else somehow becomes aware of the password, that other person could potentially:

  • Sign on to myLSU account and view whatever is there to view (grades, schedules, directory information, W-2)
  • Sign on to myLSU account and make changes (add or drop courses, change your directory information, change your FERPA options, etc)
  • Access other applications such as Moodle, Workday, e-mail, etc.
  • Change myLSU password

 

An employee's compromised myLSU account could also lead a malicious actor to sensitive information such as student information, departmental documents, sensitive personal information through HR system, and other critical data.


For these reasons, this is the ONLY option to reset myLSU Password under the following conditions:

You have not set up a Password Reset Question (Find out how to Set up a Password Reset Question

OR

You have set up a Password Reset Question but you cannot answer it correctly, & You cannot remember your myLSU Account password.

You must come to the Service Desk with a photo ID if you meet either of the aforementioned conditions, more information and directions can be found in the ITS Service Desk Overview.

LSU has two locations where Faculty, Staff, and Students can go to have their password reset.  One is the LSU Service Desk on the first floor of Fred Frey, and the other is the Information Commons located in the LSU Middleton Library on the first floor.

LSU Employees located in Shreveport, Eunice, Alexandria, and AgCenter Parish Offices should contact local Account administrators for password assistance. To view a list of local Account administrators, please visit GROK Article 19652.

THE ACCOUNT OWNER (THE INDIVIDUAL HIMSELF OR HERSELF) MUST COME TO THE SERVICE DESK OR INFORMATION COMMONS. NO PHONE CALLS WILL BE ACCEPTED REGARDING PASSWORD INFORMATION, AND NO PROXY INDIVIDUALS WILL BE HONORED.


NOTE: LSU is required by Federal Law (FERPA) to protect student information. For this and the above reasons, LSU must be sure that we do not reset a forgotten password except for the person to whom the account is assigned.  Unfortunately, we are unable to achieve that assurance over the telephone, as any identifying/verifying information in our data bases (phone numbers, LSU ID numbers, social security numbers, class schedules, birth dates, etc) are too available to imposters from other sources.

            

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5/19/2020 6:40:30 AM