When to Submit a UNI Online Work Order?

[Return to Network Facilities: LSU Overview]

Enter a UNI Work Order

1. Go to the following site: https://pcr360.lsu.edu/cc.

A UNI Work Order IS NEEDED For Installs, Removals, Changes & Moves & For the Following:	A UNI Work Order IS NOT NEEDED For the Following:
Cellular Devices Network Connections Telephones Voicemail Port Changes Wired Device Teleconferencing Cable Television Active Directory E-mail	Change your Voicemail Password Change the # of Rings Before Voicemail Picks Up ("Coverage Path") Repairs to Existing Services Outages Call the Service Desk at 578-3375 OR E-mail servicedesk@lsu.edu OR Enter the Request at itservice.lsu.edu

A UNI Work Order

IS NEEDED

For Installs, Removals, Changes & Moves
&
For the Following:

A UNI Work Order

IS NOT NEEDED

For the Following:

Cellular Devices

Network Connections

Telephones

Voicemail

Port Changes

Wired Device

Teleconferencing

Cable Television

Active Directory

E-mail

Change your Voicemail Password

Change the # of Rings Before Voicemail Picks Up
("Coverage Path")

Repairs to Existing Services

Outages

Call the Service Desk at 578-3375 OR E-mail servicedesk@lsu.edu OR
Enter the Request at itservice.lsu.edu

*Many of these requests may have fees or require a budget code to process.

Work Order Types

MIXED -Data & Voice: Request voice and data services simultaneously.

NIBS -Business: Request ability to view telecom reports.

NIDI -Data: Request activation and de-activation of data network jacks. This type is to be used if wiring exists.

NIMSI -Messaging & Server Infrastructure: Request standard services from the UNI Server Infrastructure Group.

NIMSI Hosting -Messaging & Server Infrastructure: Request enhanced services from UNI Messaging & server Infrastructure Group such as virtual machine hosting and TSSA contracts for device location in the Frey Data Center.

NINF -Network Facilities: Request services from Network Facilities. Fiber circuits, fiber cable, telephone cable and any other "outside plant" cable needs.

NINM -Network Maintenance: Request device configuration changes, firewall changes, bandwidth management changes, etc.

NIPG -Pagers: Request pager services.

NISE -Software Engineering: Request software engineering services for systems such as IPAD, DHCP, DNS, Network Monitoring System (NMS), and network graphing capabilities for your department.

NITV -Cable Television: Request cable television services.

NIVC -Voice: Request telephony services including teleconferencing, phone line adds, moves and changes where wiring exists, and voice mail (Modular Messaging).

Article ID: 16278
Last Updated: 12/13/2023 1:00:41 PM