On-Line Work Order Submission

The University Networking & Infrastructure Department at ITS offers on-line Work Order Submission & Tracking System available to LSU Faculty & Staff.  The purpose of this article is to guide customers through the process.   When to Submit a UNI Online Work Order?

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General Information

The LSUSecure wireless network is available to all LSU students, faculty, and staff. It provides all the conveniences of a regular wired connection without the need for cables. As a shared resource, wireless networking is intended primarily to supplement the campus wired infrastructure, not to replace it. 

If you are unable to connect or need assistance, please contact the Help Desk at 225.578.3375. Personal assistance is also available at Middleton Library Information Commons Help Desk and Frey Computing Services Center Help Desk.
 

Guest Access to LSU Wireless

In order to log into the lsusecure wireless network as a guest, you must have a SPONSOR.  A sponsor of a guest account must provide their PAWS ID and Password in order to create the account. For more information on Guest Access, see the following article: Guest Accounts: LSU Overview.

Options to Connect to the LSU Wireless Network  -  lsusecure


    OPTION 1:  AUTOMATICALLY CONNECT TO WIRELESS
 

Run XpressConnect Now     (You must be on-campus to use this tool.)

XpressConnect is supported on the following:  Windows 7, Windows Vista, Windows XP, Mac OS X Tiger, Mac OS X Leopard, Mac OS X Snow Leopard, Mac OS X Lion & Mac OS X Mountain Lion.


      OPTION 2:  MANUALLY CONNECT TO WIRELESS
 

- View Step-By-Step Instructions for Laptops & Desktops:

  • Windows Operating Systems -

Windows 8.1
Windows 8.1 (Metro)

Windows 7
Windows Vista
Windows XP

  • Linux Operating Systems -

Linux

  • Mac OS X Operating Systems -

Mac OS X Mountain Lion
Mac OS X Lion
Mac OS X Leopard & Snow Leopard
Mac OS X Tiger & Below
 

- View Step-By-Step Instructions for Mobile Devices:

Android
Windows Phone 7
Chromebook
iPhone & iPod Touch
iPad
Nook
Kindle Fire
RAZR

 

Configuration Settings

Configuration of secure wireless settings varies depending on the operating system and the type of wireless adapter. In Windows XP, for instance, you can use Windows to configure your wireless settings, or you can make use of the configuration utility provided with your wireless adapter, as long as this utility has all the requirements to connect to the LSU network.

Below we provide the information necessary to configure your device to connect to the LSU wireless network. Since we cannot cover every instance, the necessary information you may need to connect to the LSU wireless network is shown below.

BASIC SETTINGS SUPPORTED ADAPTERS

ESSID (Network Name):  lsusecure
Network Type:  Infrastructure (or Access Point)
TCP/IP:  DHCP
EAP Type:  PEAP
Network Authentication:  WPA/WPA2
Data Encryption:  TKIP/AES
Authentication Method/Protocol:  MSCHAP-V2
Inner EAP Type:  EAP-MSCHAPv2
Certificate Authority (CA):  AddTrust External CA Root

Your wireless adapter must have support for WPA2-Enterprise & must be Wi-Fi certified.

Your wireless adapter must support the following wireless standards & bands:
      802.11a/n (5GHz) & 802.11g/n (2.4GHz)

For the best experience, your adapter must support 802.11a/n (5GHz).

WPA comes in two flavors: WPA-Personal and WPA-Enterprise.
      It is important to make this distinction as the LSU wireless network will only support the Enterprise mode.

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Getting Your MAC Address: LSU Overview

Overview Article

Windows & Mac Computers

Windows 8

Windows 7

Windows Vista

Windows XP

Mac OS X
 

Popular Gaming Systems

Nintendo Wii

Playstation 3

Playstation 2

Xbox 360
 

Video Streaming Systems

Google TV

Apple TV

Blue-ray Players


FITS: Action Item 1.05

FITS: Action Item 1.05

The campus network, and its connections to external networks (both commodity Internet and advanced research networks), must continue to be able to handle large volumes of traffic and be nearly flawless in its reliability and availability. 

The network must continue to increase its bandwidth, versatility and reliability as the University continues to move to the cloud for its services and additional devices which utilize network resources arrive on campus. 

Thus, the University needs to ensure that the network features several, diverse, and redundant connections off campus so that downtime is virtually nonexistent.


Wireless: LSU Coverage Map

Fieldhouse Assembly Center Tiger Stadium ECE Public Safety Gym Auditorium Long Fieldhouse Pentagon Broussard Hall Journalism Kirby Smith West Campus Apartments Hill Memorial Hodges Hall Hatcher Hall Johnston Hall Credit Union Facility Services Chemical Eng Lockett Hall Peabody Foster Hall Middleton Library Allen Hall Prescott Hall Stubbs Hall Dodson Hall Audubon Hall Ag Admin Design Bldg. Art Bldg. Atkinson Hall Nicholson Hall Coates Hall Himes Hall David Boyd Thomas Boyd School of Music Pleasant Hall Law Center Union Howe-Russell Electrical Eng Franccioni Hall Life Sciences Williams Hall Tureaud Hall Old Forestry Bldg. CEBA Dairy Science Frey Computing Ctr Choppin Hall Knapp Hall Julian Miller Efferson Hall French House Acadian Hall West Laville Hall East Laville Hall Blake Hall McVoy Hall Herget Hall Miller Hall West Campus Apartments System Building Faculty Club Garig Hall Highland Hall Evangeline Hall Annie Boyd Hall Grace King HallWireless coverage throughout the LSU campus is extensive.  This can give you a good idea of the buildings and outdoor areas that have wireless capabilities.

screenshot of the Wireless at LSU: Campus Coverage


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Information Technology Services
200 Frey Computing Center · Baton Rouge, LA 70803
Telephone: 225-578-3700 · Fax: 225-578-3709 · E-mail: helpdesk@lsu.edu

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