On-Line Work Order Submission

The University Networking & Infrastructure Department at ITS offers on-line Work Order Submission & Tracking System available to LSU Faculty & Staff.  The purpose of this article is to guide customers through the process.   When to Submit a UNI Online Work Order?

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General Information

The LSU wireless network is available to LSU students, faculty, staff, eduroam visitors and sponsored guests. When on the LSU campus, you will see three wireless networks broadcasted where available:

  • lsuguest:
    • The wireless network provided for sponsored guests only.
  • eduroam:
    • The wireless network that provides secure connectivity to LSU students, faculty, staff, and visitors from eduroam participating institutions.
    • For more information, see the eduroam Wireless: LSU Overview.
  • lsuwifihelp:
    • Provides information regarding wireless connectivity at LSU. Internet Access IS NOT available on this network.
    • If you are unable to connect or need assistance, please contact the Help Desk at 225.578.3375.
    • Personal assistance is also available at Middleton Library Information Commons Help Desk and Frey Computing Services Center Help Desk.

Connect to lsuguest

Guest access to the LSU wireless network is strictly for guests and requires a sponsored account, which can only be requested by LSU faculty and staff.

Connect to eduroam


XpressConnect is supported on the following:  

  • Windows 7, Windows Vista, & Windows XP
  • Mac OS X Tiger, Mac OS X Leopard, Mac OS X Snow Leopard, Mac OS X Lion, & Mac OS X Mountain Lion


Windows Operating Systems:

Windows 8.1
Windows 8.1 (Metro)
Windows 7
Windows Vista
Windows XP

Mac OS X Operating Systems:

Mac OS X Mountain Lion
Mac OS X Lion
Mac OS X Leopard
Mac OS X Snow Leopard
Mac OS X Tiger & Below

Linux Operating Systems:


Mobile Devices:

Mobile Devices: LSU Overview

Windows Phone 7
iPhone & iPod Touch
Kindle Fire

Configuration Settings

Configuration of secure wireless settings varies depending on the operating system and the type of wireless adapter. Below we provide the information necessary to configure your device to connect to eduroam. Since we cannot cover every OS instance, the necessary information you may need to connect to eduroam is shown below.



ESSID (Network Name):  eduroam

Network Type:  Infrastructure (or Access Point)



Network Authentication:  WPA/WPA2

Data Encryption:  TKIP/AES

Authentication Method/Protocol:  MSCHAP-V2

Inner EAP Type:  EAP-MSCHAPv2

Certificate Authority (CA):  AddTrust External CA Root

  • Your wireless adapter must have support for WPA2-Enterprise & must be Wi-Fi certified.
  • Your wireless adapter must support the following wireless standards & bands:
    • 802.11a/n (5GHz) & 802.11g/n (2.4GHz)
    • For the best experience, your adapter must support 802.11a/n (5GHz).
  • WPA comes in two flavors: WPA-Personal & WPA-Enterprise.
    • It is important to make this distinction as the LSU wireless network will only support the Enterprise mode.



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Getting Your MAC Address: LSU Overview

Overview Article

Windows & Mac Computers

Windows 8

Windows 7

Windows Vista

Windows XP

Mac OS X

Popular Gaming Systems

Nintendo Wii

Playstation 3

Playstation 2

Xbox 360

Video Streaming Systems

Google TV

Apple TV

Blue-ray Players

FITS: Action Item 1.05

FITS: Action Item 1.05

The campus network, and its connections to external networks (both commodity Internet and advanced research networks), must continue to be able to handle large volumes of traffic and be nearly flawless in its reliability and availability. 

The network must continue to increase its bandwidth, versatility and reliability as the University continues to move to the cloud for its services and additional devices which utilize network resources arrive on campus. 

Thus, the University needs to ensure that the network features several, diverse, and redundant connections off campus so that downtime is virtually nonexistent.

Wireless: LSU Coverage Map

[Return to Connect to Wireless: LSU Overview]

Wireless coverage throughout the LSU campus is extensive.  This can give you a good idea of the buildings and outdoor areas that have wireless capabilities.

screenshot of the Wireless at LSU: Campus Coverage

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Information Technology Services
200 Frey Computing Center · Baton Rouge, LA 70803
Telephone: 225-578-3700 · Fax: 225-578-3709 · E-mail: helpdesk@lsu.edu

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