On-Line Work Order Submission

The University Networking & Infrastructure Department at ITS offers on-line Work Order Submission & Tracking System available to LSU Faculty & Staff.  The purpose of this article is to guide customers through the process.   When to Submit a UNI Online Work Order?

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General Information

Available to:  LSU Students, Faculty, Staff, Visitors who participate in eduroam, and Sponsored Guests.  

Available Wireless Networks that are broadcasted on the LSU Campus:

  • eduroam:
    • The wireless network that provides secure connectivity to LSU students, faculty, staff, and visitors from eduroam participating institutions.
    • eduroam for LSU users requires authentication to be entered in the form of <PAWS ID>@lsu.edu and your PAWS password.
    • If you are having problems getting the logon box to display, you may need to Clear the Cached Credentials.
    • eduroam Wireless: LSU Overview
  • lsuguest:
  • lsuwifihelp:
    • Provides information regarding wireless connectivity at LSU. Internet Access IS NOT available on this network.
    • If you are unable to connect or need assistance, please contact the Help Desk at 225.578.3375.
    • Personal assistance is also available at Middleton Library Information Commons Help Desk and Frey Computing Services Center Help Desk.
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Article Index


Preface

IPControl 6 is an IP address management solution developed by BTDiamond and implemented by ITS. This application pushes DNS hostname updates and adds DHCP reservations for static addressing needs.

Access to this system is restricted to Technology Support Professionals (TSPs) belonging to the LSU Active Directory admin group specific to each department on campus.

 

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General Information

On January 1, 2014, ITS discontinued support for the 802.11b Protocol on the LSU wireless network.

Find out if any of your devices will ONLY SUPPORT 802.11b.

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General Information

Sony PlayStation 2, 3, and 4, Nintendo Wii and Wii U, and Microsoft Xbox 360 and One WILL NOT connect to the LSU Wireless Network. They can only connect through an ethernet cable.  

** You MUST connect with an Ethernet Cable on ALL Gaming Systems. **

  • NOTE: As it is required to use an ethernet cable to connect ALL Gaming Systems, the Nintendo 3DS cannot connect to LSU's network due to the lack of an ethernet port. This also applies to all handheld Gaming Systems and/or any that lack an ethernet port.
     

Setup a Game System on the LSU Network (Wired Connection ONLY)

1. Connect the appropriate cables on your Game System to your TV or Monitor.

2. Determine the MAC Address of the Game Console:  

3. Register your Game System on the LSU Domain.

  • Open netreg.lsu.edu in a web browser.
  • Enter your MyLSU ID & Password.
  • Click Login.

Network Registration Login for NetReg LSU
 

  • Register the game console by manually typing the desired device’s MAC address into the MAC Address field, adding a Description, selecting the Device Type: Other Devices, and clicking the Register button.

Device Registration fieldboxes
 

  • The game console should now be registered, and you should see a success message. Please reboot the game console, and it will then have full access to the LSU Network.

completed device registration on the LSU Network  

 

Referenced from: netreg.lsu.edu

 



To Find the MAC Address in Xbox One Console:

1. Go to My Xbox in the Xbox Dashboard and select Settings.

2. In the Settings pane, select Network.

3. Select Advanced Settings from the Network Settings tab.

4. At the bottom of this screen you'll see a heading called Wired MAC

 the wired MAC address on Xbox One

 

Please Note:  It is not possible to use the Xbox wirelessly on the LSU campus.


Referenced from: support.xbox.com


Getting Your Gaming Console MAC Address: PlayStation 4 (PS4)

1. Start up your PlayStation 4 without a disk in the drive.

2. Find the System Settings icon and select the X.

3. Select System Information and press the X

4. Your Mac Address will display.

MAC address on a Play Station

 

Referenced from: http://manuals.playstation.net


Find the MAC Address on a Windows 10 Computer

1. Open the Windows Command Prompt.

a. Click the Start menu.  Type Command Prompt in the search box and press Enter.

b. Click on the Command Prompt, displayed in the search results.

opening windows command prompt
 

2. In the Command Prompt,  type the following command and press the Enter key:   getmac

3. The MAC Address for each network card in the computer will display in the Command Prompt window.

  • The Physical Address:

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Getting Your MAC Address: LSU Overview

Windows & Mac Computers

Windows 10

Windows 8

Windows 7

Mac OS X
 

Popular Gaming Systems

Nintendo Wii

PlayStation 4

Playstation 3

Playstation 2

Xbox 360

Xbox One
 

Video Streaming Systems

Google TV

Apple TV

ROKU Player
 

Related Links


Wireless: LSU Coverage Map

Wireless coverage throughout the LSU campus is extensive.  This can give you a good idea of the buildings and outdoor areas that have wireless capabilities.

 Wireless at LSU: Campus Coverage map


FITS: Action Item 1.05

 

FITS: Action Item 1.05

The campus network, and its connections to external networks (both commodity Internet and advanced research networks), must continue to be able to handle large volumes of traffic and be nearly flawless in its reliability and availability. 

The network must continue to increase its bandwidth, versatility and reliability as the University continues to move to the cloud for its services and additional devices which utilize network resources arrive on campus. 

Thus, the University needs to ensure that the network features several, diverse, and redundant connections off campus so that downtime is virtually nonexistent.