On-Line Work Order Submission

The University Networking & Infrastructure Department at ITS offers on-line Work Order Submission & Tracking System available to LSU Faculty & Staff.  The purpose of this article is to guide customers through the process.   When to Submit a UNI Online Work Order?

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General Information

Available to:  LSU Students, Faculty, Staff, Visitors who participate in eduroam, and Sponsored Guests.  

Available Wireless Networks that are broadcasted on the LSU Campus:

  • eduroam:
    • The wireless network that provides secure connectivity to LSU students, faculty, staff, and visitors from eduroam participating institutions.
    • First Time User? Visit this article: Internet Quick Guide
    • eduroam for LSU users requires authentication to be entered in the form of <LSU ID>@lsu.edu and your myLSU password.
    • Account lockout policy: After the third failed sign-in attempt, the system enables the policy. The user will be temporarily locked out of the account for 15 minutes. Once the time passes, the system resets, and the user can regain access to the system by signing in. 
    • If you are having problems getting the logon box to display, you may need to clear the cached credentials
    • eduroam Wireless: LSU Overview
  • lsuguest:
  • lsuwifihelp:
    • Provides information regarding wireless connectivity at LSU. Internet Access IS NOT available on this network.
    • If you are unable to connect or need assistance, please contact the Service Desk at 225.578.3375.
    • Personal assistance is also available at Middleton Library Information Commons Service Desk and Frey Computing Services Center Service Desk.
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Article Index


Preface

IPControl 6 is an IP address management solution developed by BTDiamond and implemented by ITS. This application pushes DNS hostname updates and adds DHCP reservations for static addressing needs.

Access to this system is restricted to Technology Support Professionals (TSPs) belonging to the LSU Active Directory admin group specific to each department on campus.

 

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General Information

On January 1, 2014, ITS discontinued support for the 802.11b Protocol on the LSU wireless network.

Find out if any of your devices will ONLY SUPPORT 802.11b.

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General Information

Sony PlayStation 2, 3, and 4, Nintendo Wii and Wii U, and Microsoft Xbox 360 and One  WILL NOT connect to the LSU Wireless Network. They can only connect through an ethernet cable.  

** You  MUST  connect with an Ethernet Cable on ALL Gaming Systems. **

  • NOTE
Getting Your MAC Address: LSU Overview

Windows & Mac Computers

Windows 10

Windows 8

Windows 7

Mac OS X
 

Popular Gaming Systems

Nintendo Wii

PlayStation 4

Playstation 3

Playstation 2

Xbox 360

Xbox One
 

Video Streaming Systems

Google TV

Apple TV

ROKU Player
 

Related Links


Wireless: LSU Coverage Map

Wireless coverage throughout the LSU campus is extensive.  This image can give you a good idea of the buildings and outdoor areas that have wireless capabilities.

Wireless LSU map 2017


FITS: Action Item 1.05

 

FITS: Action Item 1.05

The campus network, and its connections to external networks (both commodity Internet and advanced research networks), must continue to be able to handle large volumes of traffic and be nearly flawless in its reliability and availability. 

The network must continue to increase its bandwidth, versatility and reliability as the University continues to move to the cloud for its services and additional devices which utilize network resources arrive on campus. 

Thus, the University needs to ensure that the network features several, diverse, and redundant connections off campus so that downtime is virtually nonexistent.