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Most Common Problems 1. Computer Date & Time : If your computer has the wrong date and time it won't be able to connect to eduroam. 2. Password Change : Make sure your password change has taken effect by logging to a lab computer. See Wireless: Remove Cached Credentials 3. Third Party Wifi Utility: Disable it and let Windows configure your adapter. If...
Article Id: 5415

Known Issue Mac computers will occasionally experience difficulties connecting to wireless networks using 802.1X security. Here are four possible solutions for resolving problems connecting a Mac computer to the eduroam wireless network. Important Note: If the first solution does not correct the problem, move to the next solution and so on. Each one is more in-depth than the last....
Article Id: 14886

Problem: The Windows Client Cannot Connect to eduroam On certain Windows computers, the AAA Certificate Services was not included in the certificate store of the original installation media. Without this certificate, Windows client cannot connect to eduroam because it could not verify the authenticity of the wireless connection. Typically, Windows clients drop the wireless...
Article Id: 16992

Wireless: Remove Cached Credentials (Windows 7) 1. Open the control panel by searching it in the Cortana search box. 2. In the control panel, click User Accounts , which is located towards the bottom of the list. 3. Click on Manage Credentials on the left-hand side of the window. 4. Choose the credential that you want to edit...
Article Id: 18156

On Windows 11, some users get the message “Can’t connect to this network” immediately after entering in their credentials and click Connect on eduroam. Furthermore, the icon for the eduroam wireless network looks like this: o To Resolve "Can't Connect to This Network" Error: Go to Settings (not Control Panel), choose Network & Internet , then select ...
Article Id: 20699

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