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To Install Bomgar: 1. Go to ithelp.lsu.edu/login . 2. Enter your MyLSU credentials. If you do not have access to the site, contact your BeyondTrust administrator. 3. Click “ Download BeyondTrust Representative Console ” to download the installation file. You will need to select your OS on the Choose Platform option above it if you are not using Windows.
Article Id: 19706

To Begin Screen Sharing: 1. Open BeyondTrust from your desktop and login with your myLSU credentials. If you do not have access, contact your BeyondTrust administrator. 2. Start a Support Session with a Customer. To learn how to do this, please see BeyondTrust: Set Up a Customer Support Session . 3. In the middle of the screen, a large Screen...
Article Id: 19708

To Start a Customer Support Session: 1. Open BeyondTrust from your desktop and login with your MyLSU credentials. If you do not have access, contact your BeyondTrust administrator. 2. There are two ways you can invite a customer to start a session. 1. Click the Start button at the top left of the screen. 2. Choose Generate session key and...
Article Id: 19707

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