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Known Issue Mac computers will occasionally experience difficulties connecting to wireless networks using 802.1X security. Here are four possible solutions for resolving problems connecting a Mac computer to the eduroam wireless network. Important Note: If the first solution does not correct...
Article Id: 14886
Category: Troubleshoot Wireless Connectivity

Most Common Problems 1. Computer Date & Time : If your computer has the wrong date and time it won't be able to connect to eduroam. 2. Password Change : Make sure your password change has taken effect by logging to a lab computer.
Article Id: 5415
Category: Troubleshoot Wireless Connectivity

General Information Before proceeding, make sure you have the latest Service Packs and Windows updates installed. Also make sure your wireless adapter has the latest drivers installed. If your computer has a built-in wireless adapter, download the latest drivers from the computer manufacturer's website. If you have an external wireless adapter,...
Article Id: 17395
Category: Troubleshoot Wireless Connectivity

Wireless: Remove Cached Credentials (Windows 7) 1. Open the control panel by searching it in the Cortana search box.
Article Id: 18156
Category: Troubleshoot Wireless Connectivity

Problem: The Windows Client Cannot Connect to eduroam On certain Windows computers, the AddTrust Root CA Certificate was not included in the certificate store of the original installation media. Without this root certificate, Windows client cannot connect to eduroam because it could not...
Article Id: 16992
Category: Troubleshoot Wireless Connectivity