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Frequently Asked Questions 1. Do I have to submit a letter and plan for every server I’m running? A letter of justification and DR plan is required for every server, or collection of servers, providing a “service” to a department. The services generally fall into the area of e-mail, file server, or Web/application server. 2. My department is a separate...
Article Id: 14302

(Revised March 26, 2010) The following are recommended elements of an IT Disaster Recovery Plan. 1. A plan revision and approval page as a cover sheet, containing date of most recent plan review and revision, name(s) of reviewer(s), date of most recent plan test, and approval of plan as indicated by signature of department head. 2. Identify vital servers or services (e.g., file...
Article Id: 14397

The steps below will explain how one can edit any given Grok article. If you would like to change or edit your own documentation but do not see the "Edit Article Content" button (seen below in step 4), you may need to be added as an editor. If you'd like to be added as an editor to a given article or set of articles please email itservice@lsu.edu with the subject "Requesting Grok editor...
Article Id: 16387


Using GlobalProtect VPN Client For Mac 1. Click on the GlobalProtect icon on the upper right of the screen next to the clock: 2. If prompted for a portal address, type in gp.vpn.lsu.edu then click the Connect button: Note: Ag Center users should use agcenter.vpn.lsu.edu as the portal address 3. In the GlobalProtect Login pop-up...
Article Id: 20407

This article will explain how to pull analytics for GROK & Tigerware. These include both site statistics and GROK student metrics. Student Worker Metrics You can pull metrics for student workers via two ways: Article edit statistics: https://grok.lsu.edu/edit/ViewEditorStats.aspx The Article statistics are embedded in the site and not configurable. For info or...
Article Id: 20300

Occasionally, there may be issues encountered when sending out bulk surveys through Qualtrics. It is possible to troubleshoot individual unsent or bounced emails when distributing a Qualtrics survey in bulk through the Distributions tab. To Troubleshoot Undelivered Bulk Emails in Qualtrics: Navigate to http://lsu.qualtrics.com and login with your LSU ID and password. ...
Article Id: 20503

Article Id: 19655


Printing Quotation Request Tips Printing is a highly detailed process in which every component impacts the end result, as well as the cost. Therefore, it is critical to provide vendors with specifications that are as accurate and complete as possible. This guide outlines the information that should be included in any printing quotation request, regardless of the size or scope of the...
Article Id: 15126

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