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The ITS Customer Self-Service Portal through TeamDynamix provides a single access point for the LSU community to interact with ITS, request services, or report an IT issue. The Self-Service Portal replaces numerous manual processes and applications...
Article Id: 20390
Category: TeamDynamix

All LSU A&M faculty and staff can request a new project using LSU’s software New Project Request process. This process will require the requestor to only complete one web-based form available from the ITS Customer Self-Service Portal that will cover the information needed for Data Steward, Security and IT review and approvals. The customer will be aided by an ITS PMO...
Article Id: 20459
Category: TeamDynamix

Accessing the Cherwell Client Portal Customers can access the client portal online at https://itsm.lsu.edu/CherwellPortal/IT . Customers may use their myLSU ID to login and create, edit, and view their Service Desk tickets. Customers who do not have a myLSU...
Article Id: 19897
Category: Cherwell

General Information Departmental printers can be defined as LSU mainframe printers for distributed printing of mainframe reports. Mainframe batch jobs and online transactions often generate report outputs that can be routed to the destination of choice for a mainframe user. This service provides the work to generate a mainframe definition that...
Article Id: 17039
Category: Mainframe

PCOMM Configuration Note: Please click here to download PCOMM - https://tigerware.lsu.edu/Software/256/IBM-PComm# Note: The...
Article Id: 19620
Category: Mainframe

There are different options to set up a printer, depending on whether you live in a Residential Hall, or just on campus. How to Setup a Network Printer on Campus 1. If the port for the printer has not been activated yet New Service...
Article Id: 15509
Category: Mainframe


Mission, Goals, Motivations, Vision, and Values: ITS Mission : Information Technology Services provides technology infrastructure and services that advance teaching and learning, enable research, enrich the student IT experience, and effectively manage institutional information, in...
Article Id: 11206
Category: Employee Resources

Events hosted by LSU ITS are listed in the LSU Calendar. 1. Go to the LSU Calendar . 2. Click All for a listing of All events. 3. Changing the Calendar Views option...
Article Id: 5705
Category: Employee Resources

Article Id: 20421
Category: ITS Internal Policies and Procedures