When to Submit a UNI Online Work Order?

  

Enter a UNI Work Order

1. Go to the following site: http://newservicerequest.lsu.edu.

A UNI Work Order 

IS NEEDED

For Installs, RemovalsChanges & Moves
&
  For the Following:

A UNI Work Order

IS NOT NEEDED

For the Following:

Wireless/Cellular Devices

Network Connections

Landline Telephones

Voicemail

Port Changes

Wired Device

Teleconferencing

Cable Television

Active Directory

E-mail

Pagers

Poor Cellular Reception

Change your Voicemail Password
(Cell Phone & Landline)

Change the # of Rings Before Voicemail Picks Up
("Coverage Path")

Repairs to Existing Services

Outages

 

 

Call the Help Desk @ 578-3375 OR E-mail @ helpdesk@lsu.edu OR
Enter the Request @ itservice.lsu.edu

*Many of these requests may have fees or require a budget code to process.
 

Work Order Types

MIXED -Data & Voice: Request voice and data services simultaneously.

NICEL -Cellular Communications: Request cellular phones and monthly plans.  This includes wireless devices.

NIDI -Data: Request activation and de-activation of data network jacks.  This type is to be used if wiring exists.

NIMSI -Messaging & Server Infrastructure: Request standard services from the UNI Server Infrastructure Group.

NIMSI Hosting -Messaging & Server Infrastructure: Request enhanced services from UNI Messaging & server Infrastructure Group such as virtual machine hosting and TSSA contracts for device location in the Frey Data Center.

NINF -Network Facilities: Request services from Network Facilities.  Fiber circuits, fiber cable, telephone cable and any other "outside plant" cable needs.

NINM -Network Maintenance: Request device configuration changes, firewall changes, bandwidth management changes, etc.

NIPG -Pagers: Request pager services.

NISE -Software Engineering: Request software engineering services for systems such as IPAD, DHCP, DNS, Network Monitoring System (NMS), and network graphing capabilities for your department.

NITV -Cable Television: Request cable television services.

NIVC -Voice: Request telephony services including teleconferencing, phone line adds, moves and changes where wiring exists, and voice mail (Modular Messaging).

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