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General Information The ITS Service Desk (previously "Help Desk") is the primary customer interface for information, access, and assistance related to technology services provided by our university. ITS Service Desk is committed to offering an exceptional support experience for the campus...
Article Id: 11294
Category: Service Desk

General Information The Network Operations Center (abbreviated NOC) is the 24/7 system operations and monitoring center for LSU, also governing Frey's parking lot spaces and a data center. It is located on the first floor of Frey. All ITS Help Desk after-hours calls will be routed to the NOC for further assistance. Parking in the Frey lot...
Article Id: 17693
Category: Service Desk

On-Line Work Order Submission The University Networking & Infrastructure Department at ITS offers on-line Work Order Submission & Tracking System available to LSU Faculty & Staff. The purpose of this article is to guide customers through the process. When to...
Article Id: 11775
Category: Service Desk

Enter a UNI Work Order 1. Go to the following site: https://newservicerequest.lsu.edu .
Article Id: 16278
Category: Service Desk

General Information BeyondTrust Remote Support (previously known as "Bomgar") is a tool used at LSU in order to provide Secure Remote for any system or device. It...
Article Id: 10709
Category: Bomgar

To Install Bomgar: 1. Go to ithelp.lsu.edu/login . 2. Enter your MyLSU credentials. If you do not have access to the site, contact your BeyondTrust administrator.
Article Id: 19706
Category: Bomgar

To Begin Screen Sharing: 1. Open BeyondTrust from your desktop and login with your MyLSU credentials. If you do not have access, contact your BeyondTrust administrator.
Article Id: 19708
Category: Bomgar

To Start a Customer Support Session: 1. Open BeyondTrust from your desktop and login with your MyLSU credentials. If you do not have access, contact your BeyondTrust administrator.
Article Id: 19707
Category: Bomgar

IT Service Desk Chat Feature: The IT Service Desk Chat service is available Monday - Friday 7 AM - 8 PM . All hours past 5 PM are subject to Middleton holiday and event schedules. However, you can request a session by calling 225-578-3375 during any of the Service Desk's standard business hours.
Article Id: 14403
Category: Bomgar

Creating a New Work Intake Ticket Users can create a new Work Intake ticket through both the shortcut menu and File menu of the Cherwell client. Select New ITS Change to start the request.
Article Id: 19915
Category: Cherwell